Wed 9 Feb 2022 09 56 15 0500 Re Question On Ticket 2502299 17Edefc2¶

Hi Tom,

Thank you for your response.

*Ticket 1 # **2499482
<https://brookhavenga.citysourced.com/servicerequests/2499482>*
Unfortunately, Cob has mishandled the corner from the start. COB created
the disturbance on the entire corner, it was not fixed correctly twice,
therefore the entire corner has eroded.  If fixed correctly it would have
not eroded on all sides of the entire corner. Links: https://prnt.sc/26s69xk
 https://prnt.sc/26s6bcx.

   - *COB 100% created this curb situation to a resident *
   - COB is informing the resident they are responsible for correcting
   what COB caused to all sides of the corner that COB touched.
   https://prnt.sc/26nxuas ?
   - The resident did not create or cause this. COB did, and no other
   resident on Osborne has been impacted in such a manner and then passed the
   responsibility to rectify COB's mishandlings.

*Ticket 2 # *2502299 - Could someone explain what lip-collecting water
means? https://prnt.sc/26s66an
Eric brought this to my attention on 1/7 and Linda brought it up again on
1/31? As inquired to Linda on 2/8 what does this mean and what are the
repercussions, to look out for in the future if not resolved?

Best,
Sarah

On Wed, Feb 9, 2022 at 7:54 AM Tom Roberts <tom.roberts@brookhavenga.gov>
wrote:

> Ms. Zeeman,
>
> Thank you for your email.  I’d like to provide some detail and history for
> context.
>
>
>
> We did receive both reports, and they were closed after each issue was
> properly reviewed
>
> .
>
> On SR# 2499482
> <https://console.citysourced.com/pages/issues/issuedetail.aspx?issueid=2499482>
> Carlos went back to our files, reviewed the history, and explained in the
> Public Comments area of the system that the maintenance of that area is the
> home owner’s responsibility.  Before he closed it, he noted his findings
> under the SR, and he added several pictures which illustrated the fact that
> Public Works did complete the project in 2018, and PW did properly grade
> the area, added top soil, and seeded the area.  At that time, the
> maintenance responsibilities were communicated to the owner:  The Owner
> should care for that area moving forward.
>
>
>
> On the second, SR# 2502299
> <https://console.citysourced.com/pages/issues/issuedetail.aspx?issueid=2502299>,
> Carlos visited the area during the rain storm that day, inspected it, and
> found that there was not an issue that required additional follow-up.
> Again, he noted in the comments that he had done this and that there were
> no deficiencies.
>
>
>
> Each report was properly handled with a very quick turnaround so that the
> reports would not linger.  The outcome of each was communicated through our
> Brookhaven Connect system.
>
>
>
>
>
> Kindest Regards,
>
> Tom
>
>
>
> *Tom Roberts, PE*
>
> Public Works Deputy Director
>
> City of Brookhaven
>
> *📱* 404-906-2747 |*☎* 404-637-0528
>
> Tom.Roberts@BrookhavenGA.gov
>
> www.BrookhavenGA.gov <http://www.brookhavenga.gov/>
>
> 4362 Peachtree Rd.|Brookhaven, GA|30319
> <https://www.google.com/maps/search/4362+Peachtree+Rd.%7CBrookhaven,+GA%7C30319?entry=gmail&source=g>
> ------------------------------
>
>
>
> *From:* Sarah Zeeman <szeeman@gmail.com>
> *Sent:* Tuesday, February 8, 2022 7:22 PM
> *To:* Linda Abaray <linda.abaray@brookhavenga.gov>
> *Cc:* Carlos Soler <carlos.soler@brookhavenga.gov>; Tom Roberts <
> tom.roberts@brookhavenga.gov>; Sheila Hayes <sheila.hayes@brookhavenga.gov>;
> Patrice Ruffin <patrice.ruffin@brookhavenga.gov>
> *Subject:* Re: Question on Ticket # 2502299
>
>
>
> Hi All,
>
>
>
> To prevent confusion, and for the new people added to this email.
>
>
>
> There were two tickets submitted after Linda and Eric visited the property
> on 1/31. I was instructed by Linda to create tickets and they were both
> closed within 24hrs. I added the emails and links below.
>
>
>
> *Ticket 1 # **2499482
> <https://brookhavenga.citysourced.com/servicerequests/2499482>*
>
> *Link: https://prnt.sc/26nxuas <https://prnt.sc/26nxuas> *
>
> *Ticket: https://brookhavenga.citysourced.com/servicerequests/2499482
> <https://brookhavenga.citysourced.com/servicerequests/2499482>*
>
> *Thank you for coming out to my home on 1/31 with Eric and Murray. As you
> mentioned, I should make a ticket about the curb, and it was ok to mention
> your name regarding the curb hazard on Osborne and Grove. I created the
> ticket on 2/2, and it was closed in less than 24 hrs with no resolution to
> the circumstances created by COB's stormwater project.  *
>
> *Link: https://prnt.sc/26nxuas <https://prnt.sc/26nxuas> *
>
> *Ticket: https://brookhavenga.citysourced.com/servicerequests/2499482
> <https://brookhavenga.citysourced.com/servicerequests/2499482>*
>
> *Per your instructions, you mentioned sending all concerns to you to
> coordinate with the team. Thank you so much for your continued
> assistance in these matters, and we look forward to the curbs on Osborne
> and Grove being repaired by COB, making it safer for the public in
> Brookhaven. *
>
>
>
>